Terms & Conditions

Payment:
A 50% deposit is required for all custom orders. This includes shipping, handling, taxes, and any applicable rush charges. No work will begin on your order until your deposit is paid. The remaining balance is due when the order is complete and prior to shipment. Any outstanding balances on completed orders must be paid within 30 days. If they are not paid within this time period, these orders will be considered abandoned and your items will be discarded. No refunds will be given for any money paid for these orders. Under no circumstances will we store your order indefinitely. For in-stock, non-custom products, payment in full is due at the time of purchase. We accept the following credit cards: Visa, MC, Amex and Discover.

Sales Tax:
All Ohio orders are subject to 6.75% sales tax.

Returns:
All orders are custom-made based on the customer’s instructions at the time of ordering. Therefore, ALL SALES ARE FINAL. We are only able to accept returns on defective merchandise or mistakes that we have made. You must notify us in writing about any defects or mistakes within 7 days of receipt of the merchandise and you must be given a Return Authorization Number before returning your item. We must receive the merchandise within 10 working days from the day you receive your Return Authorization Number. Once we receive the defective/erroneous item, we will gladly send you a corrected replacement.

Cancellations:
If you cancel within 2 hours after placing your order, we will issue you a full refund. Any cancellations occurring after this time will be subject to a MINIMUM cancellation fee of 25% of the total order for stock items and accessories, $25.00 for individual orders, and $75.00 for group orders. You will also be charged a restocking fee and processing fee if we have ordered products to fill your order. You will be charged an art charge if we have done artwork for your order.

Turnaround Time:
Normal MINIMUM production time for all custom orders is 14 -30 business days. This is an ESTIMATE, NOT A GUARANTEE. Upon request, we can work to meet a specific timeline for certain projects; however, these times are not guaranteed unless you upgrade to rush production. Business days are Monday through Friday. Holidays and weekends are excluded when calculating turnaround time. Blue Zone Apparel  assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive an order on time. Our estimated delivery date IS NOT GUARANTEED. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, natural disasters, material shortages, etc.

Rush Production:
If you need to upgrade to a one week guaranteed rush production, an additional fee of 30% of the TOTAL price must be paid. One-week rush production means that your item will be shipped within one week, not counting holidays, from the date of the paid order. The above fee is for production ONLY. In some cases, additional fees to cover rush SHIPPING may be necessary in order to ensure that your item arrives by your requested deadline. If your item arrives after your rush deadline, we will refund the rush production fee. Under no circumstances will there be a refund issued for the order itself.

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